Customer Service

What Customers Really Love

Contrary to popular opinion, customers are actually, humans with desires, expectations and emotions. These days, business executives are often driven by the bottom line, forgetting that those who use their […]

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Happy Thanksgiving 2014

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How to Use Excellent Customer Service to Improve Your Bottom Line

We’ve all heard that the customer is King! That notion is not going away anytime soon. The fact is, without the customer, none of your employees will receive a paycheck, […]

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Three Free Resources for Small Business Growth

Over the years of working with small business owners and entrepreneurs, I’ve realized that most of them have a vision to grow their businesses. They also often have the passion […]

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How to Show Your Clients Some Love

Clients are human beings with emotions, desires, and needs.  Unfortunately, in business, many have not learned how to treat people well.  In the spirit of this Valentine’s day and weekend, […]

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3 Super Bowl Lessons for Small Business

The idea of competing in a Super Bowl is the dream of every aspiring football player.  Frankly, I grew up playing and watching others play soccer – the European equivalent of […]

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3 Effective Ways to Thank Your Customers and Improve Your Bottom Line

Every business depends on its customers to thrive. In an increasingly competitive social media driven market environment, SMBs have an obligation to develop strategies to grow their businesses.  In the […]

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