Contrary to popular opinion, customers are actually, humans with desires, expectations and emotions. These days, business executives are often driven by the bottom line, forgetting that those who use their products and services are real human beings, not just numbers in a data-driven board room. Are you looking for new ways to grow your business […]
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We’ve all heard that the customer is King! That notion is not going away anytime soon. The fact is, without the customer, none of your employees will receive a paycheck, neither will your business be profitable. That brings us to the question: how do you use excellence customer service to improve your business’s bottom line? […]
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Over the years of working with small business owners and entrepreneurs, I’ve realized that most of them have a vision to grow their businesses. They also often have the passion and desire to succeed otherwise, they will not be running their own business. However, often, a lot of entrepreneurs lack the financial resources or technical […]
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Clients are human beings with emotions, desires, and needs. Unfortunately, in business, many have not learned how to treat people well. In the spirit of this Valentine’s day and weekend, I’m going to share with you simple things you can do to win, not just the business of your clients, but also their hearts. Say […]
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The idea of competing in a Super Bowl is the dream of every aspiring football player. Frankly, I grew up playing and watching others play soccer – the European equivalent of American football – so I’m no authority in the science and psychology of playing in and hoping to win the super bowl. As a resident […]
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Every business depends on its customers to thrive. In an increasingly competitive social media driven market environment, SMBs have an obligation to develop strategies to grow their businesses. In the spirit of thanksgiving, here are three ways SMBs can show their appreciation to their customers and keep them coming and patronizing their goods and services: […]
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